Limiting Customer Credit Card Access

TechLineLogoQuestion:

When I enter credit card information for customers, I only want my customer service reps to see the entire credit card number. Can this be added to Total Order Plus for additional security?

Answer:

TOP now has a separate maintenance program for credit card information that allows password protection on the Customer Sub-Menu. In addition, you can set up a group code in the A/R Parameters and the group code can be put in the customer rep’s User Maintenance record for the reps you want to be able to see the entire credit card number. When the credit card displays anywhere in the system, it checks the group code to see if the group code matches. If the group code doesn’t match, the credit card is displayed with *’s. If a user without a group code tries to enter maintenance on a credit card record, a warning message will be displayed.

 

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